Shipping policy
Last updated: October 8, 2026
This Shipping Policy explains how Kazzy processes, ships, and delivers orders placed through kazzy.shop.
For questions regarding an order or shipment, contact us at hello@kazzy.shop.
Order Processing
For products that are in stock and not sold on preorder, please allow approximately 3–5 business days for order processing before shipment.
Processing times are separate from carrier transit times.
Orders placed on weekends, holidays, or outside normal business processing hours may begin processing on the next business day.
During product launches, holidays, sales, or periods of unusually high order volume, processing may take longer.
Winter 26/27 Preorders
Products identified as PREORDER are purchased before production and/or fulfillment of the applicable inventory has been completed.
The Winter 26/27 collection is currently expected to ship in early November 2026.
This is an estimated shipping timeframe based on the production, freight, customs, and fulfillment information reasonably available to us at the time of sale.
Preorder products will not necessarily ship immediately after an order is placed.
By purchasing a preorder item, you acknowledge that fulfillment will occur at a later date within the estimated timeframe communicated on the product page and during checkout.
Preorder Delays
We make reasonable efforts to meet every advertised shipping estimate.
Production schedules, freight transportation, customs processing, weather, carrier disruptions, manufacturing delays, or other circumstances may occasionally affect the estimated shipping date.
If we learn that we will not be able to ship a preorder within the timeframe represented to you at the time of purchase, we will provide an appropriate delay notice.
Where required by applicable law, customers will be given the opportunity to:
- Accept the revised shipping timeframe; or
- Cancel the affected unshipped item or order and receive a prompt refund.
If we determine that an item cannot be fulfilled, we will cancel the affected item and issue the appropriate refund.
Nothing in this policy limits any customer rights provided by applicable law.
Orders Containing Preorder and In-Stock Items
If an order contains both preorder and currently available merchandise, the items may be held and shipped together once the preorder merchandise becomes available.
In some circumstances, we may choose to ship available items separately.
Unless otherwise stated by Kazzy, placing in-stock and preorder products in the same order does not guarantee separate shipments.
If you need an available item sooner, we recommend placing it in a separate order from preorder merchandise.
Shipping Transit Times
Once an order has been processed and transferred to the shipping carrier, transit time depends on the shipping service selected, destination, carrier conditions, and other circumstances outside our direct control.
Estimated delivery dates provided by Shopify, shipping carriers, or tracking systems are estimates and are not guaranteed unless expressly stated otherwise.
Domestic U.S. shipments generally arrive within several business days after carrier pickup, but transit times may vary.
Shipping Carriers
Kazzy may use carriers including USPS, UPS, FedEx, or other shipping providers, depending on the destination, package, service level, and availability.
The carrier used for a particular shipment may differ from carriers used for previous orders.
Tracking Information
When tracking information is available, it will be sent to the email address or contact information provided with your order.
Please allow time after receiving a tracking number for the carrier's system to update.
Tracking information may initially show that a label has been created before the carrier has completed its first physical scan.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your address carefully before submitting your order.
If you notice an address error, contact hello@kazzy.shop as soon as possible.
We will make reasonable efforts to update an address before fulfillment, but we cannot guarantee that changes can be made once an order has entered fulfillment or been transferred to the carrier.
Kazzy is not responsible for delays or delivery problems caused by an incorrect or incomplete address supplied by the customer, except where otherwise required by law.
Additional shipping costs resulting from an incorrect address, refused shipment, or returned-to-sender package may be the customer's responsibility where permitted by law.
Lost or Delayed Shipments
If your shipment appears significantly delayed or tracking has stopped updating, contact hello@kazzy.shop.
We will assist you in reviewing the available tracking information and, where appropriate, opening an inquiry or claim with the shipping carrier.
A carrier delay does not necessarily mean that a package has been lost.
If a shipment is confirmed lost, we will work with you toward an appropriate resolution based on the circumstances and applicable law.
Packages Marked Delivered
If tracking shows your order as delivered but you cannot locate it:
- Check around the delivery location and with members of your household.
- Check with neighbors, building management, or mailroom staff where applicable.
- Allow a short period of time, as some carriers may scan packages shortly before final delivery.
- Contact the carrier using your tracking number.
- If the package still cannot be located, contact hello@kazzy.shop.
We will assist where reasonably possible.
Damaged Packages
If your order arrives damaged, defective, or contains the wrong merchandise, contact hello@kazzy.shop as soon as reasonably possible.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging where relevant
We will review the issue and provide an appropriate resolution in accordance with our Refund & Return Policy and applicable law.
International Shipping
Kazzy may offer shipping to certain countries outside the United States.
International availability, shipping options, taxes, duties, fees, and delivery estimates may vary by destination.
Where taxes, duties, or import fees are collected at checkout, they will be shown as applicable during the checkout process.
Where such charges are not collected at checkout, the recipient may be responsible for duties, taxes, brokerage charges, or import fees assessed by the destination country or carrier.
International shipments may also be subject to customs inspections or processing delays that are outside Kazzy's direct control.
Customs and Import Delays
International delivery estimates do not include guarantees regarding customs processing.
Kazzy is not responsible for delays caused solely by customs agencies, border authorities, or other governmental processing after a shipment has been properly dispatched.
However, we will provide reasonable assistance with available shipment documentation or tracking information if an issue occurs.
Refused and Unclaimed Shipments
If a customer refuses delivery or fails to claim a shipment and the package is returned to Kazzy, we will contact the customer when reasonably possible.
Any refund or reshipment will be handled based on the circumstances of the order.
Original shipping charges and additional carrier fees may be non-refundable or deducted from a refund where permitted by law, unless the refusal resulted from an error by Kazzy or another circumstance for which Kazzy is legally responsible.
Return Shipping
Returns are governed by our Refund & Return Policy.
Unless an item arrived defective, damaged, or incorrect, return shipping costs are generally the responsibility of the customer.
If Kazzy provides a prepaid return label, the cost of that label may be deducted from the customer's refund as described in our Refund & Return Policy.
Shipping Promotions
From time to time, Kazzy may offer free or discounted shipping promotions.
Promotional shipping offers may be subject to:
- Order minimums
- Geographic restrictions
- Eligible shipping methods
- Promotional periods
- Other stated terms
Shipping promotions have no cash value and may not apply to expedited or special shipping services unless specifically stated.
Changes to This Policy
We may update this Shipping Policy from time to time to reflect changes in our shipping practices, carriers, fulfillment operations, products, or legal requirements.
The policy applicable to an order will generally be the policy in effect when the order is placed, except where a later change provides additional customer rights or is required by applicable law.
Contact
For shipping, tracking, preorder, or delivery questions:
Kazzy
Email: hello@kazzy.shop
Website: kazzy.shop