Refund policy
Last updated: October 8, 2026
We want you to be satisfied with your Kazzy purchase. This policy explains our return, exchange, refund, preorder, and promotional-item terms.
14-Day Return Window
We accept eligible returns requested within 14 days after the order is delivered.
To be eligible for a return, the item must be:
- Unworn and unused
- Unwashed
- In the same condition in which it was received
- Free from stains, odors, pet hair, damage, or other signs of use
- Returned with all original tags attached
- Returned with original packaging where reasonably applicable
- Accompanied by proof of purchase
Items that do not meet these conditions may be refused or returned to the customer.
How to Start a Return
To request a return, contact:
Please include your:
- Order number
- Name
- Item(s) you would like to return
- Reason for the return
If your return is approved, we will provide return instructions and the appropriate return address.
Do not send returns to an address unless we have provided or confirmed that address for your return.
Items sent back without first requesting and receiving return authorization may not be accepted.
Return Shipping
Unless the item arrived defective, damaged, or incorrect, return shipping costs are the responsibility of the customer. If Kazzy provides a prepaid return label, the cost of that return label may be deducted from the customer’s refund.
Original shipping charges are generally non-refundable, except where required by law or where the return is due to an error by Kazzy.
We recommend using a trackable shipping service for returns. Kazzy is not responsible for return packages lost or damaged in transit before they are received by us.
Exchanges
If you need a different size or color, contact hello@kazzy.shop as soon as possible.
Because inventory may be limited, particularly for preorder and seasonal products, we cannot guarantee that another size or color will be available.
The fastest way to obtain another size or color may be to return the original item in accordance with this policy and place a new order for the desired item.
If we are able to facilitate a direct exchange, we will provide instructions by email.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If an item is defective, damaged in transit, or you received the wrong product, contact hello@kazzy.shop as soon as reasonably possible and include your order number and clear photographs of the issue.
We will review the situation and, where appropriate, provide a replacement, exchange, refund, or other reasonable resolution.
Refunds
Once your authorized return is received and inspected, we will notify you whether the refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow processing time after approval. Your bank, credit-card issuer, or payment provider may require additional time before the refund appears on your account.
If more than 15 business days have passed after we confirmed that your refund was approved, contact hello@kazzy.shop.
Winter 26/27 Preorders
Certain Kazzy products may be sold on a preorder basis.
A preorder means that the product is purchased before the applicable production and fulfillment process has been completed.
The estimated shipping timeframe shown on the product page at the time of purchase is an estimate based on the information reasonably available to us at that time.
For the Winter 26/27 preorder, the current estimated shipping timeframe is stated on the applicable product pages.
Production, freight, customs, carrier delays, weather, and other circumstances may affect delivery timing.
If we learn that we will not be able to ship a preorder within the shipping timeframe represented to you at the time of purchase, we will provide an appropriate delay notice and, where required by law, provide you with the option to:
- Accept the revised shipping timeframe; or
- Cancel the affected unshipped item or order and receive a prompt refund.
Where applicable, we will obtain any consent to a delayed shipment required by law.
If we determine that we cannot fulfill an ordered product, we will cancel the affected item and issue the appropriate refund.
Purchasing a preorder does not waive any rights you may have under applicable law.
Preorder Returns
Unless an item is specifically and clearly identified as Final Sale before purchase, preorder products are eligible for return under the same 14-day return policy described above after they are delivered.
The fact that an item was purchased through a preorder does not, by itself, make the item final sale.
Storm Kit Bundle Discount
Customers who purchase a qualifying Storm 2L Jacket and Storm 2L Pant together may receive the advertised automatic Storm Kit bundle discount.
If one or more products from a discounted bundle are returned, the refund may be recalculated based on the promotional terms and the value of the items retained.
This means that if returning one item causes the original purchase to no longer qualify for the bundle discount, the refund may reflect the regular price of the item you keep and the applicable discounted amount actually paid, to the extent permitted by law.
We will not refund more than the amount actually paid for the returned merchandise.
Promotional Free Gifts
From time to time, Kazzy may offer a promotional gift with qualifying purchases.
For the Winter 26/27 launch, the first 20 qualifying orders are eligible to receive the advertised free Merino Beanie, while promotional supply lasts and subject to the terms of the offer.
If an order that qualified for a free promotional gift is later returned in full, the promotional gift must also be returned in new, unused condition where permitted by applicable law.
If the promotional gift is not returned, we may deduct the stated retail value of the promotional gift from the refund, where permitted by law.
If only part of an order is returned and the remaining purchase would not have qualified for the promotional gift, we may require the gift to be returned or adjust the refund as permitted by law.
Promotional gifts have no cash redemption value.
If a promotional gift arrives defective or damaged, contact us and we will review the issue.
Sale and Final-Sale Items
A reduced price or automatic promotional discount does not automatically make an item final sale.
An item will be treated as final sale only when it is clearly identified as Final Sale before purchase, subject to applicable law.
Final-sale restrictions do not limit any rights relating to defective, damaged, misdescribed, or incorrect merchandise that cannot legally be waived.
Gift cards are non-returnable except where required by law.
Non-Returnable Items
For hygiene and safety reasons, we may decline returns of items that have been:
- Worn
- Washed
- Altered
- Damaged after delivery
- Soiled or stained
- Exposed to strong odors
- Returned without original tags where tags were originally attached
We may also decline unauthorized returns or returns requested outside the applicable return window, except where required by law.
European Union Customers
Where applicable law gives customers in the European Union or another jurisdiction mandatory cancellation or withdrawal rights, those rights will apply notwithstanding any narrower provision in this policy.
Nothing in this policy is intended to limit rights that cannot legally be waived.
Order Cancellations Before Shipment
If you would like to cancel an order before it ships, contact hello@kazzy.shop as soon as possible.
We will make reasonable efforts to accommodate cancellation requests, but we cannot guarantee that an order can be stopped once fulfillment has begun.
This provision does not limit cancellation or refund rights that apply to delayed preorder shipments or otherwise arise under applicable law.
Lost, Stolen, or Delayed Packages
Once an order has been transferred to the shipping carrier, delivery timing may be affected by the carrier.
If tracking indicates an unusual delay, loss, or delivery issue, contact hello@kazzy.shop and we will assist you in reviewing the shipment.
Nothing in this section limits any responsibility Kazzy may have under applicable consumer-protection law.
Chargebacks and Payment Disputes
If you believe there is a problem with an order, we encourage you to contact hello@kazzy.shop first so that we can attempt to resolve the issue.
Nothing in this policy limits your legal rights regarding payment disputes or chargebacks.
Policy Changes
We may update this Refund & Return Policy from time to time.
The policy applicable to a transaction will generally be the policy in effect when the applicable purchase is made, except where a later change is required by law or provides additional rights to the customer.
Contact
For returns, exchanges, damaged items, refunds, preorder questions, or other order-related concerns:
Kazzy
Email: hello@kazzy.shop
Website: kazzy.shop